Privacy policy.

Effective Date: August 25, 2025

RiverCross Global (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your choices regarding that information. If you have any questions or concerns about this policy, please contact us at hello@rivercrossglobal.org.

This Privacy Policy works in alignment with RiverCross’s internal Data Privacy & Security Policy, which sets strict standards for how we safeguard data entrusted to us.

1. Information We Collect

We collect personal information when you:

  • Sign up for emails, SMS/text alerts, or newsletters

  • Register for events or training programs

  • Make a donation

  • Contact us through forms, email, or other means

  • Use our website or social media pages

This may include:

  • Name

  • Mailing address

  • Email address

  • Phone number (including mobile numbers for SMS)

  • Payment information (processed securely by third-party providers)

  • Organization name and role (if provided)

  • IP address and browser/device information

2. How We Use Your Information

We use your information to:

  • Communicate with you about events, resources, and opportunities

  • Process donations and send receipts

  • Provide account, delivery, or customer service notifications

  • Send marketing and fundraising messages (with your consent)

  • Improve our website, programs, and services

  • Comply with legal and regulatory requirements

3. Data Sharing

  • Customer data is not shared with third parties for promotional or marketing purposes.

  • Mobile opt-in and consent are never shared with anyone for any purpose.

  • Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.

  • We do not transfer or share consumer data with any external organizations under any circumstances, even with your consent.

  • We may share information if required by law or to protect our rights and safety.

  • Service providers (such as payment processors, donor databases, and email/SMS platforms) are contractually required to protect your data and may only use it to perform services on our behalf.

4. Cookies & Tracking

We may use cookies, analytics tools, and similar technologies to improve your browsing experience and analyze site usage. You can manage cookies through your browser settings.

5. Data Security

We have strict internal policies and controls in place to prevent unauthorized access or sharing of your information. These include administrative, technical, and physical safeguards consistent with our internal Data Privacy & Security Policy.

6. Your Choices

  • Email: Click “unsubscribe” in any email we send.

  • SMS/Text: Reply STOP to unsubscribe or START to rejoin.

  • Data Access/Correction: Contact us to request a copy of or correction to your information.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we have, please contact us so we can delete it.

8. Messaging Terms & Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from RiverCross Inc. (DBA RiverCross Global), from 919-502-1939 regarding:

  • Account notifications

  • Customer care

  • Delivery notifications

  • Marketing messages

Key details:

  • Consent is not a condition of purchase

  • Message frequency varies

  • Message & data rates may apply

  • Reply STOP to unsubscribe at any time or HELP for assistance

  • You may also contact us at hello@rivercrossglobal.org

  • Mobile opt-in information is never shared with third parties

9. Breach Notification

In the unlikely event of a data breach affecting your personal information, RiverCross will notify you as soon as reasonably possible and comply with all applicable legal and regulatory requirements.

10. International Data Protection

If you are located outside the United States, we will handle your personal information in accordance with applicable data protection laws (e.g., GDPR in Europe). Where laws differ, RiverCross will apply the higher standard of protection.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted here with a revised effective date.

12. Contact Information

If you have questions or concerns about this policy, please email us at hello@rivercrossglobal.org or use our contact form at rivercrossglobal.org/contact-us.

RiverCross Global
PO Box 91301, Raleigh, NC 27675
Email: hello@rivercrossglobal.org
Phone: 919-502-1939